Net-Net Services

Acme Packet, the leader in session delivery network solutions, enables the trusted, first-class delivery of next-generation voice, data and unified communications services and applications across IP networks. Products and solutions from Acme Packet are backed by our Net-Net Services, which consist of a proven portfolio of support, training, certification, implementation and professional services. 

Net-Support is a robust set of service offerings designed to meet the diverse operational needs of our service provider and enterprise customers. It consists of innovative services priced to help customers stay within budget. Maintaining a services contract with Acme Packet enables organizations to continuously benefit from our release of advanced software enhancements for licensed software, and it provides immediate access to expert technical assistance.

Net-Knowledge is a comprehensive program that includes instructor-led training courses, our TechTalk webinar series, web-based training offerings and Technical Certification exams. This program is continuously measured for effectiveness and our materials are updated regularly based on feedback. The entire Professional Services organization works together to determine what skills, tools and methodologies are required for our customers and partners to perform their jobs effectively.

Net-ASSURE Professional Services is a portfolio of Acme Packet premium professional services designed to support session delivery networks. They include an advanced set of planning, analyzing, designing, configuring, testing, benchmarking and support coordination services, and they are highly customized to complement the capabilities of our customers, distribution partners and complementary product vendors.

Net-Connect Implementation Service is a deployment service delivered by Acme Packet engineers according to best practices. It is based on expertise gained from the implementation of session delivery network solutions worldwide for enterprise customers and mobile, fixed line and over-the-top/application service providers (OTT/ASPs).