Interactive Session Recorder
Acme Packet’s Net-Net Interactive Session Recorder (ISR) is the industry’s most scalable and easy to deploy IP communications session recording solution. Specifically designed to overcome the unique challenges associated with capturing, securing, archiving and managing interactive session recordings in IP telephony and unified communications (UC) environments, the highly-extensible, feature-rich solution lets enterprises, contact centers and service providers enjoy state-of-the art session recording. The solution is ideal for regulatory compliance and quality assurance recording
applications as enterprises and contact centers transition to IP-based communications infrastructures. It also enables service providers to deliver new cloud-based session recording services that complement SIP trunking services.
Conventional call recording solutions are based on closed architectures and offer only limited, low-level APIs, which make it difficult to integrate into the applications enterprises use to run their business. Legacy solutions are limited to only voice calls and can take weeks or even months to deploy. The ISR leverages a modular, software-based architecture and open Web 2.0 APIs to enable rapid product deployment and straight forward integration into business intelligence, analytics, compliance and quality assurance applications. Compared to traditional call recording solutions, the ISR saves CAPEX by running on industry-standard servers and saves OPEX by dramatically lowering product implementation, integration and training costs.
A versatile solution, the ISR supports both line-side and trunk-side recording; flexible storage and archival options; and multiple interactive IP communications session types (voice, video, chat, data) and recording options. The solution integrates seamlessly with products from leading IP telephony and UC vendors such as Cisco, Genesys and Avaya, supports multiple redundancy options and is twice as scalable as alternative solutions, addressing the performance needs of virtually any organization regardless of size or industry.
The ISR complements Acme Packet session border controllers (SBC), giving customers a range of session recording solutions to meet diverse scale and performance requirements – from inherent Acme Packet session border controller session replication capabilities for basic recording applications to the ISR for the most demanding applications.
Customer testimonial:
Full viral video player - allows for email and other distribution options.
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