ISR applications

The ISR supports a wide variety of enterprise, contact center and service provider session recording applications.

• Regulatory compliance – address industry and governmental requirements to capture, secure and retain session recordings. Examples include Payment Card Industry Data Security Standard (PCI DSS), Health Insurance Portability and Accountability Act (HIPAA), Sarbanes-Oxley (SOX) and Gramm-Leach-Bliley (GLB).
• Hosted and cloud-based recording services – deliver secure, scalable and flexible public or private cloud-based recording services.
• Contact center training and quality assurance – improve customer satisfaction and optimize contact center economics and productivity by recording and evaluating customer sessions and agent performance.