ASC applications
The ASC helps businesses improve productivity and collaboration by adding interactive IP communications to a wide variety of applications. Some examples include:
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Web 2.0 applications and business processes – add interactive voice to customer relationship management (CRM),
salesforce automation (SFA) or help desk applications to enhance customer interactions and boost sales and support.
Incorporate presence and location-based communications into business processes to eliminate voicemail and telephone
tag to streamline approval processes and decision making.
- Click-to-chat or click-to-talk – add live text chat or live voice assistance to customer-facing Web pages to reduce Web
site abandonment and improve sales and customer service.
- Automated outbound notifications – broadcast emergency notifications or deliver customized announcements and
reminders for deliveries, appointments or logistics.
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